Job Description

Deliver consistent support for applications across their lifecycle, using DT-approved tools and methodologies.

Handle and resolve incidents and service tickets within the agreed SLAs, including appropriate escalation and routing.

Ensure changes to code and database are applied to production environments only after thorough UAT and formal DT approval.

Conduct various types of testing--functional, peer-to-peer--following DT's standard testing practices and templates.

Document and track issues using the Issue Tracker or Problem Management tool until a complete resolution or Root Cause Corrective Action (RCCA) is in place.

Secure DT Owner approval for all fixes before moving them into production.

Drive enhancements and improvements as per DT priorities and ensure timely delivery.

Carry out security scans like SAST and DAST as requested, submit vulnerability reports to the DT SPOC, and follow up on remediation.

Monitor and report on performance metrics to DT leaders regularly.

Continuously update the knowledge base with resolutions for faster troubleshooting.

Troubleshoot and fix bugs in existing applications after DT's sign-off.

Support planned maintenance or outages, including during off-hours when necessary.

Perform monthly root cause analyses on recurring issues and propose long-term preventive actions.

Execute preventive measures upon approval and within timelines.

Develop application features or enhancements in line with DT's Software Development Life Cycle (SDLC), ensuring all documentation is up to date.

Only eligible personnel should support applications classified under Export Control (EC).

Build and maintain application integrations and interfaces.

Create RCCA reports for any unplanned outages and update incident/request tickets in ServiceNow.

Maintain accurate and timely SDLC documentation and provide user-friendly documentation and updates.

Test all changes thoroughly to ensure reliability and compliance with quality standards.

Required Skills & Qualifications:

Educational Background: BE/BTech, MCA, or BCA

Communication Skills: Excellent written and verbal communication

Technical Expertise:

Java/J2EE, Spring Boot, Web Services (REST/SOAP)

Oracle PL/SQL

Strong experience in developing and implementing Java-based solutions

4+ years of hands-on experience in Java/J2EE, Spring Boot, and Web Services (SOAP/REST)

Good understanding of incident management, application enhancements, and change deployment

Solid experience in Oracle PL/SQL - including stored procedures, triggers, and functions

Strong grasp of application testing processes including UAT and peer reviews

Excellent communication skills with a Bachelor's or Master's degree in a relevant technical field. Candidates with a maximum 0-21 days notice period
Job Type: Full-time

Pay: ₹1,000,000.00 - ?1,200,000.00 per year

Location Type:

In-person
Application Question(s):

4+ years of hands-on experience in Java/J2EE, Spring Boot, and Web Services (SOAP/REST) ? Good understanding of incident management, application enhancements, and change deployment ? Solid experience in Oracle PL/SQL - including stored procedures, triggers, and functions ? Strong grasp of application testing processes including UAT and peer reviews ? Immediate Joiners Preferred or candidates with a maximum 15-day notice period?
Work Location: In person