Job Description

Description and Requirements
Must have 4-7 years of experience.
Support and operations Knowledge including experience of handling and triaging Incident Bridges.
Log analysis, Log and Alerts Monitoring
Ticketing/Productivity tool Knowledge (Cherwell/ServiceNow/Jira)
Web Services/Microservices, APIs(Spring, Tibco etc) Knowledge
SOAP UI,Postman, Splunk, Grafana, Solarwinds, Appdynamics
Must have experience of working in High availability, Production env.
Ticketing/Productivity tool Knowledge (Cherwell/ServiceNow/Jira)
Web/application Server knowledge
Linux/Unix knowledge, DB/SQL(Basics).
Good communication skills(Verbal and written)
Should be able to work in 24*7 Shift schedule( Specially Night Shifts)
Additional
Good to have:
Docker, Containerization, Kubernetes Knowledge
Should be able to perform and support deployments
Patching and maintenance activities knowledge
Ansible, Jenkins, Git, CI/CD tools knowledge
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world\'s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants\' qualifications, merits, competence and performance without regard to any characteristic related to diversity.