We are looking for a polite, confident, and customer-focused Female IVR Call Attender &
Outbound Caller to manage inbound IVR calls and make outbound calls on leads generated from
digital platforms for our resort. The candidate will play a key role in ensuring excellent customer
interaction, converting inquiries into bookings, and enhancing customer experience.
Key Responsibilities:
? Attend inbound calls received through the IVR system and handle customer queries
professionally.
? Make outbound calls to potential customers/leads generated via digital platforms (social
media, website, campaigns, etc.).
? Provide detailed information about resort facilities, services, offers, and packages.
? Maintain lead records, follow-up schedules, and update CRM/Excel sheets as required.
? Convert leads into confirmed bookings through effective communication and persuasion.
? Coordinate with the sales & reservations team to ensure seamless booking confirmations.
? Handle customer feedback and escalate issues to the concerned department if needed.
? Ensure high standards of communication and customer satisfaction.
Requirements:
Female candidate with good communication skills (Hindi & English, additional regional
languages will be an advantage).
? Minimum 1 years of experience in customer service / tele calling / IVR handling (hospitality
experience preferred).
? Pleasant voice, confident, and customer-friendly attitude.
? Basic knowledge of computers, MS Office, and CRM handling.
? Ability to work in a fast-paced environment with good follow-up and convincing skills.
Perks & Benefits:
? Salary 15k-20k with performance incentives.
? Growth opportunities within the hospitality industry.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
Speak with the employer
+91 9996345210
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