Job Description

Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
In this role, you will:

• Act as a point of escalation for IT Service Management, Business Service Owners, and 1st Line of Defence functions.
• Engage all relevant stakeholders to maintain visibility on their service availability, operability metrics, risk appetite, incidents, and control effectiveness.
• Facilitate collaboration across teams to ensure consistency, and continuously improve service management process execution. Provide guidance and help to teams in relation to service management process governance and adherance.
• Service Owners are responsible for understanding the Key Control requirements of the processes supporting their services inc. but not limited to; Service Continuity, Capacity Management, Cyber Security, Access Control, Disaster Recovery, Performance Monitoring, and Configuration Management.
• Ensure services are accurately recorded in HSBC's Technology Inventories.
• Manage the day to day capacity and performance of the service. Conduct regular reviews of the metrics captured and identify potential areas of constraint. Work with ITID to plan the shared infrastructure by providing updates of critical changes and growth figures.

To be successful in this role, you should meet the following requirements:

• Service Management experience or similar role

• ITIL v3 Foundation certified would be beneficiaAct as a point of escalation for IT Service Management, Business Service Owners, and 1st Line of Defence functions.
• Engage all relevant stakeholders to maintain visibility on their service availability, operability metrics, risk appetite, incidents, and control effectiveness.
• Facilitate collaboration across teams to ensure consistency, and continuously improve service management process execution. Provide guidance and help to teams in relation to service management process governance and adherance.
• Service Owners are responsible for understanding the Key Control requirements of the processes supporting their services inc. but not limited to; Service Continuity, Capacity Management, Cyber Security, Access Control, Disaster Recovery, Performance Monitoring, and Configuration Management.
• Ensure services are accurately recorded in HSBC's Technology Inventories.
• Manage the day to day capacity and performance of the service. Conduct regular reviews of the metrics captured and identify potential areas of constraint. Work with ITID to plan the shared infrastructure by providing updates of critical changes and growth figures.

• l but not essential.
• Experience working on the zSeries Mainframe is beneficial but not essential.
• IT experience in a Global company.

• Build working relationships across teams in multiple geographies.
• Excellent planning, organising, analytical, and time management skills.
• Ability to prioritise often competing demands whilst delivering to a high standard.
• Stakeholder management at all levels of the organisation.
• Excellent verbal, written, and communication skills.
• Ability to embrace changes to governance process and articulate the impact to key stakeholders.
• Microsoft Office Suite, Excel, PowerPoint.
• Knowledge/experience in common tools (e.g., JIRA, Confluence, Global Service Desk, Service Now, UCMDB etc.).

You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSDI

Skills Required