Job Description

: Job Title: Business Analyst - ServiceNow (CMDB/CSDM)
Location: Pune
Job Type: Sub-Con
Experience Level: Mid-Level
Department: IT Service Management
Years of Exp : 6-7 Years
Skills : Business Analyst with CSDM/CMDB knowledge Job Summary:
We are looking for a detail-oriented and strategic Business Analyst with expertise in ServiceNow, specifically in CMDB (Configuration Management Database) and CSDM (Common Service Data Model). The candidate will play a key role in bridging business needs with technical capabilities, ensuring accurate service modeling and data governance within the ServiceNow platform. Key Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements related to CMDB and CSDM.
• Translate business needs into functional specifications and workflows within ServiceNow.
• Support the design and implementation of CMDB structures aligned with CSDM best practices.
• Facilitate workshops and meetings to define service offerings, business applications, and technical services.
• Ensure CMDB data quality, completeness, and compliance with governance standards.
• Work with ITSM, ITOM, and platform teams to ensure seamless integration and alignment of service models.
• Develop reports and dashboards to monitor CMDB health and service model performance.
• Provide training and documentation to users and stakeholders on CMDB/CSDM processes.

Required Skills & Qualifications:

• 6+ years of experience as a Business Analyst in ServiceNow environments.
• Strong understanding of CMDB, CSDM, and ITIL frameworks.
• Experience in requirements gathering, process mapping, and stakeholder engagement.
• Familiarity with ServiceNow modules such as Discovery, Service Mapping, and Application Portfolio Management (APM).
• Excellent communication, documentation, articulation and analytical skills.
• ServiceNow Certified System Administrator (CSA) or Business Analyst certification preferred.

Preferred Qualifications:

• Experience with Agile/Scrum methodologies.
• Knowledge of data governance and configuration management principles.
• Exposure to cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow.