Design, implement, and maintain ITSM processes (Incident, Problem, Change, Asset, CMDB, Request Fulfillment, Knowledge Management).
Collaborate with internal teams to gather integration requirements and ensure alignment with ITIL best practices.
Support upgrades, enhancements, and maintenance of ITSM platforms and associated integrations.
Monitor integration performance, troubleshoot failures, and optimize for reliability and speed.
Develop and maintain documentation, integration architecture diagrams, and knowledge articles.
* Participate in governance activities and ensure compliance with enterprise policies and standards.
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