Job Description

#Freepost

Designation:

ITSM Tools Administrator

Qualification:

Graduation/Engineering in Computer or Electronics

Location:

Noida

Experience:

5+years of experience

Required Skills:

Installation, Configuration, and Maintenance

of the ITSM tool to ensure optimal functionality.

User Account Management

, including setting up and maintaining access controls and permission levels.

System Upgrades and Patching

to maintain system security, stability, and performance.

Monitoring System Performance

and troubleshooting technical issues to ensure seamless operations.

Designing and Customizing Workflows

for IT service modules such as Incident, Problem, and Change Request.

Defining and Managing Service Level Agreements (SLAs)

to meet organizational performance standards.

Implementing Automation Rules and Triggers

to streamline ITSM processes and improve efficiency.

Maintaining the Configuration Management Database (CMDB)

with accurate and up-to-date asset information.

Ensuring Data Quality and Consistency

across all ITSM modules and records.

Generating Reports and Dashboards

to track Key Performance Indicators (KPIs) and support data-driven decisions.

Providing Training and Support

to end users for effective use of the ITSM tool.

Responding to User Queries

and resolving system-related issues promptly.

Gathering Feedback from Users

to identify areas for improvement and enhance system functionality.

Identifying Process Optimization Opportunities

within the ITSM environment.

Collaborating with Stakeholders

to implement process improvements and ensure alignment with business goals.

Staying Updated on ITSM Best Practices

and current industry trends to maintain system relevance and efficiency.
Job Type: Full-time

Work Location: In person