Job Description

Description

ITSM Staff Engineer

Responsibilities:

Responsible for architecture design of complex ServiceNow product solutions.

Gather requirements from Business Owners, and craft fast, efficient, and large-scale solutions.

Assess architecture and Solution designed to support Kenvue objectives including alignment with ServiceNow implementation best practices.

Hands on experience to perform quick POC's to demonstrate new features to business owners and accelerate time from design to development.

Implementation experience in CSDM and CMDB solutions and enhancements.

Designing in-depth solutions for multiple ITSM processes, e.g., Change, Incident, Problem, CMDB/ CSDM, Discovery & Asset Management etc.

Exposing ITSM products to a broad community of software developers via modern REST APIs Responsible for architecture of ServiceNow Integrations, API, Plugins and Scoped applications Provide technical guidance on ServiceNow platform wide solutions.

Suggests improvements and new features and functionalities proactively to Product owners along with supporting process related work aligns to technical areas.

Stakeholder management skills to ensure prioritization and pragmatic approach to solutions.

Advocates for technology and innovation; identify new and emerging technology to deliver business needs.

Create and execute development plans as appropriate to meet changing needs and requirements.

Leads and provides mentoring and guidance to Developers in the scrum team (incl. 3rd parties) and enforce coding standards.

Makes sure stories are delivered in business priority order, Backlog delivery (enhancements/defects)

Take the ownership of complex business requirements and ensure that solution is delivered as per the agreed timelines.

Experience in building Service Catalogs and maintaining existing Service Catalogs

Experience on widget creation for ServiceNow Service Portal

Mange & collaborate with vendor partners to deploy ServiceNow Product solutions using agile delivery.

Qualifications Position Requirements:

10+ years of relevant professional experience

5-6+ years of hands-on experience with design, development, and deployment on the ServiceNow platform

Good experience and exposure to ITSM and CMDB.

Certification in ServiceNow System Administration, Application Development and Scripting (minimum 2 certifications)

Demonstrated experience as a technical architect. Demonstrated experience balancing business needs with customization controls and speed/scale. Experience with a modern programming language (e.g., JavaScript, Angular, HTML, CSS) Experience working in and/or leading Product, Agile, and Scrum teams. Excellent written and verbal communication skills.

Ability to communicate effectively in both 1-1 and large group settings. Excellent analytical and problem-solving skills. QualificationsExcellent written and verbal communication skills.

Ability to communicate effectively in both 1-1 and large group settings. Excellent analytical and problem-solving skills.


Primary Location Asia Pacific-India-Karnataka-Bangalore
Other Locations Asia Pacific-India-Karnataka-Bangalore
Job Function Engineering (IT)