Job Description

Skil Name -ITSM / SMO Lead Exp-6 to 10 Location- PAN INDIA Must Have- Good interpersonal skills, with the ability to communicate clearly and effectively. Identify the work required and organise, facilitate and / or perform the work with only minimal guidance from senior management Good analytical skills; a structured and methodical approach Highly organised, with the ability to plan for short, medium, and long-term objectives Strong service attitude: builds lasting customer relationships, strives for efficiency and effectiveness. Commitment to Quality Standards and continuous improvement. The person selected for this position must be able to show that they have relevant practical experience of: Proven Service Delivery experience (at least 6 TO 10 years) in a large scale and diverse environment, with a particular emphasis on the analysis, design, implementation and sustenance of service management processes and relevant tool sets. Knowledge and use of Service Management tools. An understanding of Customer\'s business and their relationship with the IT services enabling them. Certification - ITIL V2 Service Manager/ ITIL V3 Expert Level / Practitioners or Service capability modules in V3/ ITIL 4 Foundation Desirable Skills and Knowledge Strong in ITIL based Service Management Processes Proficient in using Service Management tools Functional Knowledge of ITSM tools like ServiceNow, BMC Remedy, HP Service manager or IBM Tivoli INTERESTED CANDIDATES MAIL TO : [HIDDEN TEXT] Regards, Supriya K. TCS Human Resources Team. Talent Aquisition Group. has context menu

foundit