Job Description

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ITSM Integration Developer- Technical Consultant
Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune
Location Flexibility: Multiple Locations in Country
Req Id: 4842
Posting Start Date: 1/9/26
At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
Responsibilities:

• Design, develop, test, and deploy integrations between ServiceNow and other internal/external systems using various integration technologies (e.g., REST, SOAP, JDBC, ODBC, PowerShell, MID Server, integration hubs).
• Lead the technical implementation of ITSM-related integrations, including incidents, problems, changes, service requests, CMDB, and Discovery.
• Collaborate with business analysts, solution architects, and stakeholders to gather integration requirements, define technical specifications, and ensure successful delivery.
• Develop and maintain technical documentation for all integrations, including design, configuration, and troubleshooting guides.
• Perform code reviews, ensure adherence to best practices, and maintain high-quality integration solutions.
• Troubleshoot and resolve complex integration issues, working closely with various teams and vendors.
• Stay current with ServiceNow platform updates, new integration capabilities, and industry best practices.
• Provide technical guidance and mentorship to junior developers and team members as needed.
• Participate in all phases of the software development lifecycle (SDLC), from requirements gathering to deployment and post-implementation support.
• Ensure the security, scalability, and performance of all integrated solutions.

Required Skills and Qualifications:

• 5+ years of hands-on experience as a ServiceNow Developer with a strong focus on integrations.
• Proven experience with ITSM module integrations (Incident, Problem, Change, Service Request, CMDB, Discovery).
• Expertise in various ServiceNow integration methods and technologies:

o REST API (inbound and outbound)
o SOAP API (inbound and outbound)
o Integration Hub (Spokes, ETL)
o MID Server (installation, configuration, and scripting)
o Scripted REST APIs
o Business Rules, Script Includes, Workflows
o Transform Maps, Data Sources, Scheduled Imports

• Strong proficiency in JavaScript, GlideScript, and other scripting languages relevant to ServiceNow development.
• Experience with data transformation and mapping techniques.
• Solid understanding of ITIL processes and their application within ServiceNow.
• Ability to analyze complex technical and business requirements to design effective integration solutions.
• Excellent problem-solving, analytical, and debugging skills.
• Strong communication (written and verbal) and interpersonal skills.
• Ability to work independently and as part of a larger team.
• ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA) certification(s) preferred.

Preferred Qualifications:

• Experience with other ServiceNow modules (e.g., ITOM, CSM, HRSD).
• Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
• Experience with version control systems (e.g., Git).
• Knowledge of various enterprise applications commonly integrated with ServiceNow (e.g., Active Directory, SCCM, HRIS, monitoring tools, ERP systems).
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Relocation Supported: Yes
Visa Sponsorship Approved: No
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.
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