Job Description

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he Infosys Quality Team is a critical partner of all the business units and business enabling functions in achieving excellence in its business delivery and client experience We are the change agents that set benchmarking practices share them across projects units arrive at new models of excellence and institutionalize them across

Key Responsibilities:

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In a portfolio of projects of higher complexity within a single very large or cluster of large accounts Ensuring strong project financials by adopting Lean Automation AI levers and Ensure creation of Q P improvement and customer satisfaction improvement strategy for a single very large or cluster of large accounts Recommend Q P goal setting in projects and also at the DU level Deploy delivery excellence strategies as elicited in the business plan and other related initiatives create governance mechanisms in order to achieve the account level goals Identify areas of improvement customize strategy for accounts implementation of action plan in order to achieve quantum improvement in productivity quality delivery excellence and customer satisfaction For a portfolio of accounts offers specialized process training including content creation Identify areas of breakthrough improvement customize the strategy for accounts Implement the action plan

Technical Requirements:

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Skills ITIL ISO 20K ISO 9K

Preferred Skills:

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Technology->Architecture->Architecture - ITIL,Foundational->Quality models/improvement frameworks->ISO 27001,Foundational->Quality models/improvement frameworks->CMMi for Development->CMMI Process Area wise process definitions