Job Description

We are seeking an experienced and dynamic Cross-Functional ITIL Service Management Lead to drive, coordinate, and enhance IT service management processes across departments. This role is pivotal in aligning ITSM practices with business goals, ensuring service consistency, optimizing cross-functional collaboration, and promoting continual improvement using the ITIL framework.
ITIL Availability Management,
ITIL Capacity Management,
ITIL Cross Functional Service Management,
ITIL Service Level Management,
ServiceNow - IT Service Management
Strong knowledge of ITIL service lifecycle and service value system.
Experience with ITSM platforms like ServiceNow, Cherwell, or BMC Remedy.
Excellent analytical, communication, and stakeholder management skills.
Demonstrated ability to work across organizational silos and manage multiple priorities.

Skills Required