Job Description

Req ID: 327442
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ITIL Business Intelligence Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Oversees, facilitates, and administers ITIL based service support on a 24x7 basis
- Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management
- Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness- Leads the account and work towards building Client relations
- Focus on Gaps and Process improvements
- Suggest and share ITIL Best practices and help implement the same
- Adapts communication techniques for audiences at multiple internal and external levels
5+ years of relevant experience or equivalent combination of education and work experience.
Monitor alerts and manage the Critical Incidents from SM perspective and not technical
Manages vendor relationship
Allocates work and mentor others * Manage service delivery processes in a standard service delivery environment

• Assist in preparing reports and presentations to clients and leadership
• Ensure team achieves specific performance, compliance and client service measures
• Analyse SLA reports and prepare a collective summary of all KPIs globally for account - weekly, monthly basis etc.
• Support in audits like SOC, ISO etc.
• Attend daily calls/ operational meetings
• Send out major incident updates, follow-ups, initiate bridge calls
• Be a part of intermediate-level service delivery processes and associated projects
• Ensure continuous improvement and adopt corrective actions in day-to-day operations
• Training operations teams on customer provided guidelines related to ITSM etc.

About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at
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