It Hardware Apprentice
Year Muvattupuzha, KL, IN, India
Job Description
Diploma or B.Tech in Hardware/Electrical or Computer Engineering
1) Respond to Helpdesk tickets in accordance with SLA guidelines
2) Perform troubleshooting using different diagnostic techniques
3) Troubleshoot, diagnose, and resolve technical hardware and/or software issues
4) Provide quick resolution and excellent customer service
5) Provide needed information on IT products or services
6) Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
7) Follow-up with users
8) Windows / AV updations
9) Redirect unresolved issues to Level 2 Personnel
Job Type: Contractual / Temporary
Contract length: 12 months
Pay: ?12,000.00 - ?14,000.00 per month
Benefits:
Paid time off
Schedule:
Day shift
Work Location: In person
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Job Detail
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Job IdJD3910763
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMuvattupuzha, KL, IN, India
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EducationNot mentioned
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ExperienceYear