Job Description

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Description

We are seeking a skilled and detail-oriented ITAM administrator to ensure the effective administration, configuration, and optimization of IT Asset Management tools--primarily ServiceNow--to support accurate asset tracking, lifecycle management, and compliance across the organization.###

Key Responsibilities

Tool Administration:

Administer and maintain ITAM platforms, primarily ServiceNow HAM Pro, SAM Pro, and CMDB, ensuring system stability and performance.

Configuration & Customization:

Configure workflows, business rules, UI policies, and integrations to support asset lifecycle processes and organizational requirements.

Data Management:

Ensure data accuracy and integrity within the CMDB and ITAM modules through regular audits, reconciliation, and automation.

System Upgrades & Enhancements Testing:

Collaborate with platform teams to plan and implement test cases and run the test in the ITAM toolset during upgrades and patching

User Support & Enablement:

Provide technical support, training, and documentation for end-users and stakeholders interacting with the ITAM system.

Collaboration & Governance:

Work closely with ITAM governance, procurement, and operations teams to align tool capabilities with business needs and compliance standards.


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Skills, Knowledge & Expertise

Minimum 5 years of relevant experience in administering and managing ITAM tools, with strong expertise in ServiceNow ITAM modules and CMDB Strong hands-on experience with

ServiceNow ITAM modules

(HAM Pro, SAM Pro) and

CMDB administration

. Proficiency in ServiceNow Discovery, integrations, and workflow development. Understanding of IT asset lifecycle, configuration management, and compliance requirements. Ability to troubleshoot and resolve technical issues within the ITAM platform. Familiarity with ITIL processes and asset governance frameworks. Strong analytical, documentation, and communication skills. ServiceNow System Administrator or Implementation Specialist certification. Experience with scripting (JavaScript) and ServiceNow Flow Designer. Exposure to ITAM governance frameworks such as ISO/IEC 19770 or COBIT. Experience in enterprise environments with large-scale asset inventories.


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About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.



We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.



Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.