Job Description

Company Overview

Toolify Private Limited is a well-reputed recruitment company that collaborates with clients to provide solutions in managerial search & selection, middle management hiring, project-based employee hiring, and recruitment process. We align the diversified and intricate HR needs of our clients by providing dependable and strategic staffing solutions. Our goal is to provide top-notch services at an affordable rate.

Job Overview

We are hiring an Italian Language Expert-B2 Certified Chat Process for Toolify Private Limited. This is a part-time, remote position with a job location in Gurgaon, Haryana, India. The candidate should have 1 to 3 years of experience in a similar role. As an Italian Language Expert, you will be responsible for providing chat support to Italian-speaking customers, solving their queries related to various services. The ideal candidate should have excellent language skills in Italian, as well as experience in business process outsourcing (BPO) and email support.

Qualifications and Skills

• B2 certification in Italian language
• 1 to 3 years of experience in a similar role
• Fluency in both written and spoken Italian
• Experience in business process outsourcing (BPO) and email support
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to effectively multitask and prioritize tasks
• Attention to detail and accuracy in work
• Ability to work independently and in a team

• Provide chat support to Italian-speaking customers, answering their queries related to various services
• Ensure timely and accurate resolution of customer issues
• Maintain a high level of customer satisfaction through excellent service
• Collaborate with team members to effectively handle customer inquiries and concerns
• Follow communication protocols and guidelines to provide consistent and professional customer support
• Proactively identify and escalate issues to the appropriate channels for resolution
• Document customer interactions and feedback for future reference and improvement

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