Job Description

Job Title:

Customer Success Executive - Italian (C-Level Certification Required, upto B2)

Location:

Gurgaon, India

Work Schedule:

5 Days Working, Rotational Shifts

About the Role:

We are looking for a dynamic

Customer Success Executive

who is fluent in

Italian,

to join our growing team. In this role, you will be responsible for managing customer relationships, resolving queries, and ensuring customer satisfaction. If you have excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional customer service, we'd love to hear from you!

Key Responsibilities:

Customer Support & Issue Resolution:

Assist customers via email, chat, and calls to resolve their concerns promptly.

Customer Relationship Management:

Build strong relationships with clients by understanding their needs and providing tailored solutions.

Proactive Engagement:

Identify opportunities to improve customer experience and reduce churn by addressing pain points.

Collaboration:

Work closely with internal teams, to enhance the overall customer journey.

Process Improvement:

Suggest and implement best practices for customer success and support.

Requirements:

Language Proficiency:

Must be fluent in

Italian.

Education:

Bachelor's degree in any discipline.

Experience:

Min 1 year in Customer Success, Customer Support, or a similar role.

Communication Skills:

Excellent verbal and written communication in English and one of the required languages.

Tech-Savvy:

Comfortable using CRM tools and customer support software.

Problem-Solving Ability:

A proactive and customer-first approach to handling queries.

Flexibility:

Willing to work in

rotational shifts

to support global customers.

What We Offer:

Competitive salary and benefits package
Career growth opportunities in a dynamic and fast-paced environment
A diverse and inclusive workplace with global exposure
Learning and development programs to enhance your skills

How to Apply:

If you are passionate about customer success and meet the above criteria, send your resume to

care.elevatex.solutions@gmail.com

with the subject line

"Customer Success Executive - [Language] Application." or WhatsApp on 9650944486.

Join our WhatsApp group:https://chat.whatsapp.com/CI1achJiDY1J67vNHlBbaQ?mode=ems_copy_c

Join us in delivering world-class customer experiences!

Job Type: Full-time

Pay: ₹800,000.00 - ₹1,100,000.00 per year

Benefits:

Paid time off
License/Certification:

C-Level Certification in desired language (Required)
Work Location: In person