Job Description

ABOUT TIDE
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
ABOUT THE TEAM:
The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.
The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions
ABOUT THE ROLE:
As a IT Workplace Technology Engineer, you will own and evolve our global endpoint and workplace technology ecosystem.This role focuses on delivering a secure, scalable and seamless employee experience by leading the design,deployment and optimization of device management solutions,collaboration platforms and security-integrated tooling.You'll work at the intersection of IT,Security and Employee experience - ensuring that our digital workplace is secure,efficient, and aligned with Zero Trust principles.
Key Responsibilities:

• Lead administration and lifecycle management of MDM platforms including Microsoft Intune and Jamf Pro, supporting macOS, Windows, and mobile environments.
• Manage and enhance enterprise collaboration and productivity tools including Google Workspace,Slack & Atlassian suite.
• Implement and maintain endpoint security controls such as Device Trust, Network Trust, DLP, CASB, and Secure Web Gateways (SWGs) in close partnership with the InfoSec team.
• Own and evolve the corporate wireless network stack, including design, configuration, and optimization of office Wi-Fi environments
• Architect and implement automation and configuration management using scripting and Infrastructure as Code (IaC) tools.
• Integrate and manage identity and access workflows with platforms such as Okta, enabling secure authentication and context-aware access controls.
• Define standards and drive consistency in device provisioning, compliance, patching, and user onboarding/offboarding.
• Act as technical lead for workplace IT projects, mentoring team members and serving as the final escalation point for complex endpoint issues.

What Makes You a Great Fit ?

• Bring 5+ years of experience in workplace IT, MDM and Application administration, and SaaS tooling, with 2+ years in a technical leadership or lead engineer role.
• Have deep, hands-on expertise in Google Workspace, Intune, Jamf, and device management for both macOS and Windows.
• Understand and have experience implementing Zero Trust principles, including Device Trust, Network Trust, and conditional access.
• Are comfortable writing and maintaining PowerShell, Bash, or Python scripts, and using IaC frameworks to scale device and policy management.
• Have experience managing on corporate Wi-Fi/networking initiatives in modern office environments
• Work well cross-functionally, especially with Security, HR, and IT Operations, and have a strong service mindset.
• Thrive in fast-moving environments and enjoy creating reliable, scalable systems that improve user experience and IT efficiency.

TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.
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