Job Description

Resolving Day to Day IT operational issues and supporting end users and team. Troubleshooting on Windows Servers, LAN, Network, Outlook, VPN and printing related issues. Maintaining the inventory of software and licenses for R&D, Discovery, and Biology. Troubleshooting problems related to Scientific Applications using in R&D, Discovery, and Biology. Managing backups of Instrument systems using for R&D, Discovery, and Biology. Managing and troubleshooting clients ELN with coordination of clients IT support teams. Ensure Maintaining and Updating Local Infrastructure inventory (Including spares). Co-ordinating with Corporate IT team for any implementations support. Working with Site IT team on technical solutions Maintaining Data Center Activities such as observing and recording temperature, humidity, pest control, man movements and safety related activities. Coordinating and following up with vendor for Hardware and Application Server relates issues, implementation, and migrations, Vendor co-ordination for troubleshooting and fixing issues and requests that arise locally. Experience on QMS activities like Deviation, CAPA, Investigation, Change Control Etc. Experience on Qualification of IT Infrastructure. Perform server and security audits, and system backups and recovery Experience on execution of periodic GxP activities. Like PM, GxP Inventory, ACL, Etc. IT tickets closure and keep updating status accordingly. Working experience on preparation of documents like SOP, Protocol, URS, Risk Assessment and Test Scripts Etc.

CAPABILITIES.

IT experience in Pharma Industry preferably in Biology, Discovery & R&D. Knowledge and working experience on Outlook VPN, Windows Servers, and networking. Knowledge and work experience on Biology, Discovery & R&D related Applications & Scientific Softwares like ELN, Chem Draw, Graph Pad, ACD, Operetta Etc. Knowledge on Backup and recovery tool preferably Veeam Backup and Restoration tool. Knowledge on GxP and QMS Compliance. Working knowledge on documentation and qualification.

* Knowledge on Windows Directory Services like AD, DHCP, DNS.