Job Description

Essential Job Duties/Responsibilities: o Respond to user requests for service, troubleshoot problems and help develop solutions. o Support PC hardware components, desktop operating system software, and application software. o Perform minor repairs to equipment and arrange for other servicing needs. Page 2 o Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors. o Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses. o Monitor backup systems and procedures to ensure data security. o Record activities, solutions and other responses to request for service. o Assist in maintaining inventory records and documentation for equipment. o Contribute to Great Valley Center technical documentation and participate in policy, procedure, and standards development. o Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems. o Assist users in determining appropriate software solutions to meet needs. o Develop and provide user training for basic hardware and software use. o Provide backup technical support for network including router, firewall, and wireless access point. o Maintains open communication and positive working relationship with staff. o Perform other duties/projects as assigned

Job Type: Full-time

Pay: ?5,000.00 - ?10,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person