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WHAT YOU"LL DO :
As a IT Technology Services Senior Specialist, you ensure the delivery of robust, downtime optimized, and highly automated lifecycle management activities within ECS.
You will take end to end ownership of customer service request fulfillment in Database area considering accelerated growth (RISE with SAP). Focus of your activities will be increasing service excellence along with stabilization improvements to help Operations to reduce manual efforts and cost (lower TCO) and deliver faster services to our customers meeting their needs and expectations.
Following activities are part of the role as Customer Service Request Owner in Database Area:
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