Position Title: IT Technician / IT Support Executive
Experience Required: Min 2 years
Location: Panipat
Employment Type: Full-time
Job Overview
We are seeking a skilled IT Technician with at least 2 years of hands-on experience
in hardware troubleshooting, software support, and basic networking. The ideal
candidate must be proactive, detail-oriented, and capable of supporting
day-to-day IT operations for the organization.
Key Responsibilities
1. Hardware & Infrastructure Support
? Perform PC/laptop assembly, upgrades, repairs, and diagnostics
? Configure and troubleshoot printers, scanners, and peripherals
? Install and maintain network devices including routers, switches, and access
points
? Support office cabling, LAN setup, and patch panel management
2. Software & Operating System Support
? Install, configure, and troubleshoot Windows OS
? Manage device drivers, updates, and OS patching
? Assist with basic Linux troubleshooting (preferred)
? Install and support company software applications
3. Networking & Connectivity
? Configure routers, switches, Wi-Fi networks, and VLAN basics
? Monitor and troubleshoot network issues (IP conflicts, connectivity, DHCP
issues)
? Use diagnostic tools (ping, tracert, ipconfig, etc.) for network analysis
4. Cloud, Email & Access Management
? Manage user accounts on Office 365 or Google Workspace
? Configure email clients (Outlook/Gmail) and handle email issues
? Provide VPN setup & remote access support (RDP/AnyDesk/TeamViewer)
? Basic working knowledge of cloud platforms (Azure/AWS/GCP)
5. Security & Compliance
? Implement security policies: access controls, password policies
? Ensure device encryption (BitLocker/FileVault)
? Monitor antivirus/EDR systems and ensure compliance
6. IT Asset Management
? Maintain updated inventory of IT devices and licenses
? Track warranties, repairs, and lifecycle replacement
? Support procurement and vendor coordination
7. Daily IT Operations & Support
? Provide on-site and remote support for employees
? Handle new joiner onboarding (devices, accounts, access setup)
? Support meeting room technology (projectors, video conferencing)
? Document issues, resolutions, and maintain IT records
Required Skills & Qualifications
? Minimum 2 years of IT support experience
? Strong hardware, networking, and Windows troubleshooting skills
? Basic understanding of Linux (preferred but optional)
? Experience with Office 365 or Google Workspace admin
? Knowledge of Wi-Fi setups, routers, switches, and VPNs
? Ability to diagnose and resolve issues independently
? Good communication, documentation, and customer service skills
Preferred Qualifications
? Certifications such as CompTIA A+ / Network+ / Microsoft MCP (added
advantage)
? Experience with cloud services (Azure/AWS/GCP)
? Familiarity with IT ticketing systems
What We Offer
? Competitive salary
? Professional growth & learning opportunities
? Supportive work environment
? Exposure to modern IT tools and infrastructure
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