Job Description

Job Title: IT Support Technician

Department

: IT Support

Reports To

: IT Manager / System Administrator

Location

: Navrangpura, Ahmedabad

Experience Required

: 1-2 Years

Travel Requirement

: Must have own vehicle for site visits and field support

Employment Type

: Full-Time

Job Summary

We are looking for an enthusiastic

IT Support Technician

with 1-2 years of experience to provide technical assistance to users. The candidate must have strong troubleshooting skills in desktop/laptop support, email setup, application and OS issues, antivirus, and patch management. A vehicle is mandatory for field support tasks.

Key Responsibilities

Provide support for desktops, laptops, network printers, and scanners. Install and troubleshoot Microsoft Office, email clients (e.g., Outlook, Thunderbird), antivirus, and other commonly used applications. Configure email accounts (POP/IMAP/SMTP) on Outlook and mobile devices. Perform OS installations (Windows 10/11), updates, and patch management. Troubleshoot software, hardware, and basic networking issues. Set up and maintain network printers and scanners. Perform basic network troubleshooting (IP, DNS, gateway, Wi-Fi, etc.). Monitor system health and report on antivirus and patching status. Maintain asset and support logs, update ticketing systems. Provide on-site support when required - own vehicle is mandatory.

Required Skills and Qualifications

Diploma/Degree in IT, Computer Science, or related field. 1-2 years of experience in IT desktop support or helpdesk role. Strong knowledge of Windows OS, MS Office, and standard desktop hardware. Experience with antivirus installation and updates. Familiar with patch management tools or manual patching for desktops/laptops. Knowledge of configuring email accounts in MS Outlook and other clients. Basic troubleshooting of LAN, Wi-Fi, and application-level issues. Good verbal and written communication skills. Willingness to travel for on-site support (own vehicle required).

Preferred

Exposure to ticketing systems (e.g., Freshdesk, Spiceworks, etc.). Basic knowledge of remote desktop tools like AnyDesk, TeamViewer, or RDP. Understanding of IT asset management and inventory practices.
Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Ability to commute/relocate:

Navrangpura, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person