Job Description

# Digital Operations Manager Position

Arora Plastic Co. - Sadar Bazaar, Delhi

Role Overview

Looking for a dynamic professional to lead our digital transformation and manage daily operations of our packaging business. The ideal candidate will bridge traditional trading operations with modern digital systems.

Key Responsibilities

# Digital Systems Management (40%)

- Implement and manage WhatsApp Business API integration for order processing

- Set up and maintain inventory management system

- Oversee CRM implementation and customer database management

- Create and maintain digital catalogs and price lists

- Generate daily/weekly/monthly business reports

# Operations Management (30%)

- Coordinate with suppliers and customers

- Manage stock levels and inventory

- Handle order processing from receipt to delivery

- Oversee packaging and dispatch operations

- Maintain quality control standards

# Customer Relations (20%)

- Manage key customer accounts

- Handle WhatsApp business communications

- Process customer inquiries and complaints

- Maintain customer database

- Generate quotes and follow up on leads

# Team Management (10%)

- Supervise warehouse staff

- Train team members on new digital systems

- Coordinate with delivery personnel

- Manage daily task assignments

Required Qualifications

- Bachelor's degree in Business/Commerce/IT or relevant field

- 3+ years experience in business operations/e-commerce

- Proficient in English and Hindi

- Strong computer skills including MS Office

- Experience with digital business tools and CRM systems

Desired Skills

- Knowledge of packaging industry

- Experience with inventory management software

- Understanding of GST and business accounting

- Familiarity with WhatsApp Business and digital marketing

- Experience with ERP systems

Technical Skills Required

- MS Excel (Advanced level)

- Basic understanding of CRM software

- Comfort with mobile business apps

- Basic data analysis capabilities

- Digital documentation skills

Personal Qualities

- Strong problem-solving abilities

- Excellent communication skills

- Detail-oriented and organized

- Ability to multitask

- Leadership qualities

- Quick learner with technology

Work Hours

- Monday to Saturday

- 9:30 AM to 6:30 PM

- Occasional extended hours during peak seasons

Growth Opportunity

- Potential for growth as the business expands digitally

- Performance-based incentives

- Training on advanced business systems

Salary Range

- 10,000- ₹20,000 per month (Based on experience and skills)

- Additional performance incentives

Job Types: Full-time, Permanent

Pay: ₹10,779.47 - ₹35,902.50 per month

Benefits:

• Paid sick time

Shift:

• Day shift

Experience:

• total work: 2 years (Preferred)

Work Location: In person