Job Description

Job Title:

IT Technical Support Engineer

Job Summary:

We are seeking a skilled

IT Technical Support Engineer

to provide efficient technical assistance to end users, maintain IT infrastructure, and ensure smooth system performance. The ideal candidate will troubleshoot hardware, software, and network-related issues while maintaining a high level of customer satisfaction.

Key Responsibilities:

Provide technical support for desktops, laptops, printers, and other IT equipment. Diagnose and resolve hardware, software, and network issues in a timely manner. Install, configure, and upgrade operating systems, applications, and security tools. Monitor and maintain network connectivity, system performance, and data backups. Manage user accounts, permissions, and access control in Active Directory and Office 365. Handle antivirus management, patch updates, and IT asset tracking. Respond to helpdesk tickets, calls, or on-site requests for technical assistance. Coordinate with vendors or senior engineers for escalated technical problems. Maintain documentation for IT procedures, configurations, and troubleshooting steps. Ensure compliance with company IT policies and data security standards.

Requirements:

Bachelor's degree or diploma in Information Technology, Computer Science, or related field. 1-3 years of experience in IT support, desktop support, or technical support roles. Strong understanding of Windows OS, MS Office, and basic networking (LAN/WAN, TCP/IP, DNS, DHCP). Experience with system installation, maintenance, and troubleshooting. Good communication and problem-solving skills. Ability to work under pressure and handle multiple tasks.

Preferred Skills (Optional):

Experience with remote desktop tools and ticketing systems. Familiarity with routers, switches, and firewall configurations. Knowledge of ITIL processes and documentation. Certifications such as

CompTIA A+, Network+, Microsoft MCSA, or ITIL Foundation

are preferred.
Job Type: Contractual / Temporary
Contract length: 1 month

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person