Job Description

Job Summary

The IT Technical Staff is responsible for providing technical support, maintaining IT infrastructure, and ensuring smooth functioning of computer systems, hospital software, networks, and related equipment. The role supports day-to-day IT operations to ensure uninterrupted patient care and administrative services.

Technical Support

Provide first-level support for hardware, software, printers, scanners, and network issues. Troubleshoot system, application, and connectivity problems promptly. Assist users with login issues, email problems, and basic software usage.

System & Network Maintenance

Install, configure, and maintain desktops, laptops, servers, and network devices. Monitor LAN, Wi-Fi, internet connectivity, and coordinate with service providers when required. Perform regular system checks and preventive maintenance. Ensure antivirus, updates, and system patches are applied.

Hospital Software & Applications

Support Hospital Management System (HMS), billing software, pharmacy systems, PACS, LIS, and other healthcare applications. Coordinate with software vendors for issue resolution, upgrades, and patches. Assist departments in data entry, reports, and basic system training.

Documentation & Coordination

Maintain IT asset inventory and service records. Document issues, solutions, and system changes. Coordinate with vendors for hardware repairs, AMC, and new installations

Required Qualifications

B.tech/Degree in Computer Science, IT Basic knowledge of: Windows OS, MS Office Networking fundamentals Hardware troubleshooting Experience in hospital or healthcare IT environment is an added advantage

Skills & Competencies

Strong problem-solving and troubleshooting skills Good communication and user-support skills Ability to work under pressure and handle multiple issues

Experience

1-3 years of experience in IT support (Freshers with strong technical skills may also apply)
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person