Job Description

ONLY APPLY IF MATCHES.

Key responsibilities:


Allocate daily service and maintenance tasks to technicians based on priority and skill set.


Ensure all pre-delivery checks, repairs, and maintenance are completed as per company standards.


Coordinate installation and servicing of products (including CCTV, IT equipment, etc.) at customer

sites.


Monitor the return process, ensuring all products are checked and serviced upon return.


Track progress of each assigned task, following up with individual technicians to ensure timely

completion.


Address and resolve any issues or delays promptly, escalating to management as required.


Maintain a proactive approach to minimize service downtime and maximize customer satisfaction.


Maintain comprehensive records of all service requests, ongoing tasks, completed jobs, and product status.


Prepare and submit detailed daily, weekly, and monthly reports on service activities and team

performance to higher authorities.


Document all customer feedback, service issues, and resolutions for continuous improvement.


Regularly review service processes and suggest improvements for efficiency and quality.


Ensure all technicians adhere to company protocols, safety standards, and quality benchmarks.


Conduct periodic audits of service activities and product condition.


Customer & Stakeholder Communication


Liaise with customers for scheduling, feedback, and resolution of service-related queries.


Coordinate with internal departments (Sales, Logistics, Inventory) for seamless operations.

Required Skills & Qualifications


Graduate in any discipline (Technical background preferred).


Minimum 3 years of experience in coordination.


Strong leadership, organizational, and multitasking skills.


Excellent communication and interpersonal abilities.


Proficient in MS Office (Excel, Word, PowerPoint) and service management tools.


Ability to work under pressure and manage multiple priorities.


High attention to detail and commitment to quality.

Key Attributes


Proactive and result-oriented approach.


Strong problem-solving and decision-making abilities.


Ability to motivate and manage a diverse team.


Customer-centric mindset with a focus on service excellence.


Integrity, reliability, and a positive attitude.

Job Types: Full-time, Permanent

Pay: ₹240,000.00 - ₹360,000.00 per year

Benefits:

Health insurance Provident Fund
Education:

Bachelor's (Required)
Experience:

Service Co-ordination: 3 years (Required)
Work Location: In person