Job Description

Company Description
Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.

• Lead and manage a 24x7x365 offshore operations team across multiple technology domains.
• Ensure operational excellence in the delivery of services including incident response, change management, patching, and performance optimization.
• Drive continuous improvement in monitoring, automation, and runbook development.
• Collaborate with onshore SMEs and stakeholders to align on SLAs, KPIs, and strategic initiatives.
• Maintain compliance with security, audit, and regulatory requirements.
• Provide escalation support and root cause analysis for critical incidents.
• Manage team capacity, shift schedules, and training to ensure round-the-clock coverage.

Qualifications
Technology Domains Managed:
1. Virtualization & Compute:

• VMware (vCenter, ESXi, vMotion, vSAN, SRM, VDI)
• vRealize Automation (vRA), vROPs, CWOM
• Dell & Cisco UCS hardware, VxRail

2. Storage & Backup:

• NetApp, Dell PowerStore, Unity, AWS FSx, XtremeIO
• SnapMirror, SnapVault, CIFS/DFS, SAN zoning
• Veritas NetBackup, IDPA, Dell Apex, Backupify, Avamar, Data Domain

3. Cyber Vault & Cleanroom:

• Cyber recovery infrastructure, OWL Diode, SecureCopy, CyberSense

4. Cloud & Identity:

• Azure AD, AWS SSO, SharePoint Online, M365 backup
• Power BI (Gateway, ODBC, Athena, Workspace)

5. Application & Platform Support:

• Geneva, Advent, Citrix (CVAD, NetScaler, MCS, ControlUp)
• FTP (WSFTP, PGP, scripting), ZLTech, Sitefinity, SharePoint

6. Monitoring & Automation:

• SolarWinds, Data Insights, CloudIQ, ControlUp
• Patch management across platforms and applications

7. Windows & Server Management:

• Windows patching, cluster setup, VM provisioning, decommissioning

8. Security & Compliance:

• SOX reporting, vulnerability remediation, open share cleanup

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.
• 8+ years of experience in IT operations, with 3+ years in a leadership role.
• Proven experience managing offshore teams in a 24x7 environment.
• Strong understanding of enterprise infrastructure technologies.
• Excellent communication, coordination, and stakeholder management skills.
• ITIL certification or equivalent experience in service management preferred.

Preferred Skills:

• Experience with automation and scripting (PowerShell, Python, etc.)
• Familiarity with regulatory compliance frameworks (SOX, ISO, etc.)
• Exposure to Agile/DevOps methodologies and tools (Jira, Confluence)

Additional Information
Compensation - 40 lakhs pa

Skills Required