Job Description

Principal Accountabilities:

Technical Expertise:

Serve as the technical expert in system administration for the SLS environment, ensuring optimal performance and reliability.

Queue Management:

Efficiently manage and prioritize IT service requests and incidents using queue management techniques to ensure timely resolution and minimal disruption to business operations.

ITIL Best Practices:

Implement and maintain ITIL best practices for service management, including incident, problem, change, and release management, to enhance service delivery and operational efficiency.

System Installation and Configuration:

Oversee the installation and configuration of new software, hardware, network, and cloud infrastructure to support business needs.

Performance Monitoring:

Continuously monitor system performance to identify and address potential issues proactively.

Active Directory Management:

Manage Active Directory servers, security groups, and group policy development and deployment.

User Account Management:

Oversee the management of user accounts and assets, assigning security permissions on the network.

Additional Duties:

Perform other duties as assigned to support the IT department and organizational goals.

Other:

EH&S Compliance:

Demonstrate personal responsibility for, and ensure compliance with, all Environmental Health & Safety (EH&S) policies, procedures, and initiatives within the team.

Diversity and Inclusion:

Promote diversity and inclusion, positive employee relations, and teamwork, ensuring all team members are treated fairly and equitably.

Cost Management:

Manage costs in line with budgetary requirements and financial policies and procedures.

Continuous Improvement:

Support and recommend continuous improvement initiatives and foster compliance with quality requirements.

Policy Compliance:

Ensure team compliance with all company policies, procedures, and initiatives.

Workforce Development:

Cultivate a well-trained workforce, including support of performance-management and career-development initiatives.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹700,000.00 per year

Benefits:

Provident Fund
Work Location: In person