Job Description

JOB DESCRIPTION

Job Title : IT Systems Administrator (3-6 Years Experience)

Company Name : NewAgeSys IT, (a division of NewAgeSys)

Location : Carnival Infopark, Phase 2 , Kakkanad, Ernakulam

Job Type : Onsite

Shift Timing : 5.30 pm to 2.30 pm IST (US Business hours)

About the company

NewAgeSysIT , a division of NewAgeSys, Inc. established in 1994, based at New Jersey, specializes in mobile app development and consulting, helping clients maximize the reach and effectiveness of their business by leveraging the latest technology. Being a full service mobile and web development firm, NewAgeSysIT focuses on servicing clients across North America, UK, Europe, Middle East, Singapore and Australia. We accomplish this by creating a long-term relationship with our clients, from brainstorming the initial idea, strategizing the project plan, building and deploying cost effective solutions with a solid foundation of support and maintenance.



Manage and maintain LAN/WAN, VPNs, servers, storage, cloud services, and firewalls for India and US offices.

Provide Desktop support (hardware/software, troubleshooting, upgrades, peripherals) and IT assistance across time zones

Administer Active Directory (user provisioning, GPOs, authentication, integrations) and domain management (controllers, DNS, group policies).

Administer user accounts, permissions, and access controls across company portals and platforms, ensuring employees have the required access for business operations in line with company policies.

Implement and monitor IT security protocols; exposure to EDR tools (e.g., CrowdStrike, SentinelOne) would be an advantage.

Coordinate with security teams to ensure compliance and data protection.

Document processes, incidents, and infrastructure changes.

Plan and execute upgrades, patches, and maintenance with cross-functional teams.

Monitor system performance/availability and engage service providers when required.

Support IP phone configuration and troubleshooting.

Qualifications:

Bachelor's degree in CS, IT, or related field.

4-6 years of experience in IT infrastructure administration, preferably with central data center coordination.

Strong knowledge of AD, domain management, DNS, DHCP, VPNs, and firewalls.

Experience with IT security and compliance frameworks.

Excellent communication, documentation, and coordination skills.

Skills:

Strong problem-solving and analytical ability.

Detail-oriented with good documentation practices.

Able to manage multiple tasks under pressure and deadlines.

Good interpersonal skills for cross-team and external collaboration.