Job Description

Company Overview
At Zuora, we do . We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world's most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
The Team & Role
Zuora's Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.
As an IT Systems Engineer, you will play a critical role in building and supporting the systems and identity platforms that power our global workforce. This is a high-impact opportunity to shape how Zuora manages identity, secures access, and operates a modern cloud-first environment. You'll partner closely with Security, Engineering, and IT Ops teams to evolve our IAM strategy, mature our cloud infrastructure, and improve the end-user experience.

• You'll help evolve Zuora's identity and access ecosystem as we scale globally.
• You'll work across best-in-class technologies like Okta, AWS, Atlassian Cloud, and modern automation frameworks.
• You'll gain deep exposure to both SaaS administration and infrastructure engineering.
• Your work will directly contribute to operational excellence, employee productivity, and security posture.

Our Tech Stack: Okta, MS Active Directory, AWS (EC2, S3, IAM, VPC, CloudWatch) o Windows & Linux Systems, Atlassian Cloud (Jira/Confluence) o Proofpoint
What you'll do

• Drive the implementation, optimization, and day-to-day management of IAM solutions with Okta, ensuring secure and seamless authentication and authorization across the company.
• Maintain and enhance Active Directory, ensuring robust user, group, and policy management aligned with security and compliance standards.
• Design, deploy, and operate AWS cloud environments, focusing on performance, reliability, security, and cost efficiency.
• Develop automation and scripting solutions (e.g., Python, Bash) to streamline IT workflows, reduce manual toil, and enhance system reliability.
• Partner with cross-functional teams (Security, Engineering, IT Ops, HRIS) to translate business requirements into scalable and secure technical solutions.
• Administer and improve Zuora's SaaS and Atlassian Cloud environments, including workflows, permissions, project configurations, and user management.
• Lead and document system upgrades, patches, configurations, and best-practice deployments to maintain stability and system hygiene.
• Provide Tier 2 support for escalated system issues, ensuring quick resolution and a high-quality internal customer experience.
• Create and maintain detailed documentation for systems, processes, and configurations to support operational excellence.

Your experience

• Strong hands-on experience administering Okta, IAM platforms, and identity lifecycle processes.
• Experience managing Active Directory, including user provisioning, policies, and security configurations.
• Solid understanding of AWS services and cloud environment management.
• Working knowledge of Windows and Linux operating systems and core networking concepts.
• Strong analytical and troubleshooting skills with a proactive and solutions-oriented mindset.
• Experience partnering with cross-functional teams and communicating technical concepts to non-technical audiences.

Nice to haves:

• Experience with Atlassian/Jira Cloud administration, including workflows, schemes, permissions, and automation.
• Familiarity with scripting languages such as Python or Bash for automation.
• Relevant certifications such as AWS Solutions Architect, Okta Certified Administrator, or Atlassian Certified Professional.

#ZEOLife at Zuora
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly-it's exciting. Our people, whom we refer to as "ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we're making what's next possible for our customers, community and the world.
As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, "wellness" days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.
Location & Work Arrangements
Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility - flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.
Our Commitment to an Inclusive Workplace
Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Skills Required