Job Description

Key job accountabilities:

Provide technical support to end-users for desktop hardware and software-related issues. Hands-on experience with Microsoft 365 support, including applications such as Outlook, Teams, SharePoint, OneDrive, etc. Microsoft User Administration. Install, configure, and maintain desktop hardware, software, and peripherals, including printers and scanners. Respond to and diagnose technical issues in person as well as through phone, email etc.
Troubleshoot hardware and software issues both in person and remotely.Respond to tickets immediately and adhere to Service Level Agreements (SLAs).

Maintain and update all IT assets inventory. Strictly adhere to all confidentiality protocols. Support in any other IT tasks and follow directions from the IT team lead/manager via any mode.Additional Responsibilities: Onboard new employees, install their workstations, and enroll the workstations into Intune. Manage network devices, including Omada routers and switches (Omada and Cisco). Administer DNS solutions and unblock URLs as needed. Manage network storage solutions. Reset laptops with proper drivers when necessary. Perform RingCentral administration tasks. Excellent verbal and written English business communication skills for interacting with USA based team members/ physicians/vendors/patients.

Preferred Experience:

3-6years

Job Types: Full-time, Permanent

Pay: ?23,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Work Location: In person