Job Description

- IT System Administrator (L2 & L3 Support)

Position:

IT System Administrator (Level 2 & Level 3)

Experience Required:

4-6 years in IT Support / System Administration

Location:

[Your Location]

Employment Type:

Full-time

About the Role

We are looking for an experienced

IT System Administrator

with

Level 2 and Level 3 support expertise

to manage, troubleshoot, and optimize our IT infrastructure. The ideal candidate will have hands-on experience in

Azure Cloud, Microsoft 365, and IT System Administration

, and will be responsible for handling escalated issues, infrastructure management, and root cause analysis.

Key Responsibilities

Level 2 Responsibilities:

Provide advanced technical support for end-user devices, servers, and networks. Troubleshoot and resolve incidents escalated from Level 1 support. Manage and configure

Active Directory, Group Policies, Exchange Online, and Microsoft 365 services

. Monitor and maintain IT systems, networks, and security controls. Coordinate with vendors for hardware/software support when needed.

Level 3 Responsibilities:

Handle complex, business-critical IT issues requiring expert troubleshooting. Perform

root cause analysis (RCA)

and implement permanent fixes. Design, implement, and optimize

Azure Cloud & Microsoft 365 environments

. Manage system upgrades, patches, automation, and performance tuning. Develop and maintain documentation, SOPs, and knowledge base for IT processes. Mentor junior team members and guide Level 1/Level 2 staff.

Required Skills & Qualifications

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). 4-6 years of experience in IT support / system administration. Strong expertise in:

Windows Server, Active Directory, DNS, DHCP

Azure Cloud (VMs, Security, Networking, AD Connect, Backup, Monitoring)

Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Security & Compliance)

Experience with virtualization (VMware/Hyper-V) and networking concepts. Knowledge of IT security, firewalls, endpoint protection, and backup solutions. Strong troubleshooting, problem-solving, and communication skills.

Good to Have (Preferred)

Microsoft certifications (e.g.,

AZ-104, MS-500, MCSA, MCSE

) Scripting skills (PowerShell, Bash, or Python). Exposure to ITIL practices (Incident, Problem, and Change Management).
Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹800,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person