Job Description

Job Role & Responsibilities:


The IT System & Security Engineer will assist in managing RChilli's IT infrastructure, ensuring security, reliability, and operational efficiency across systems and networks.

This role is ideal for someone with foundational knowledge of

system administration, IT security, and Linux operations

, looking to grow into a well-rounded IT Security professional.

1. Network & Infrastructure Support

Assist in configuring and monitoring

Unifi (USG)

for internet security, VPN, IDS/IPS, and traffic management. Coordinate with

Airtel, Connect, and Jio broadband

vendors to maintain reliable network connectivity and uptime. Support internal LAN/Wi-Fi troubleshooting, access point configuration, and IP management. Monitor network health, bandwidth usage, and connectivity alerts.

2. System Administration

Provide first-level support for IT incidents through the

Service Desk Tool

. Maintain asset inventory, patching schedules, and software installations using

ManageEngine Endpoint

. Support setup, maintenance, and monitoring of

workstations, laptops, and peripherals

. Use

Prey Inc.

for endpoint tracking and device recovery.

3. Linux Administration

Work with Linux-based systems for server administration and troubleshooting. Perform basic command-line operations (e.g., user management, file permissions, log analysis, cron jobs, networking commands). Support monitoring and maintenance of servers hosted on

GCP

or

AWS

platforms. Assist in applying patches, backups, and security hardening.

4. Security & Access Management

Assist in managing

1Password

for secure credential storage and rotation. Maintain user access, MFA, and SSO across

G Suite, Bitbucket, Jira, and Zoom

. Monitor the

Teramind

dashboard for policy compliance and security alerts. Support vulnerability checks using

Burp Suite

and assist in remediating identified issues.

5. Cloud & Application Support

Support

Bitbucket

repository access management and deployment coordination. Assist in

GCP/OCI resource monitoring

, IAM policy reviews, and logging. Help maintain secure configurations for cloud instances and API endpoints.

6. Collaboration Tools & IT Support

Manage and secure access for users in

GSuite, SharePoint, Whale, Jira, and Zoom

. Help new employees onboard and provide IT setup support. Ensure compliance with RChilli's IT and Security policies.



Qualification Required :


Bachelor's degree in computer science, IT, or related field. Professional certification is a plus



Required Skills and Knowledge:


2-3 years of hands-on experience in

IT Support / System Administration / Security Operations

. Basic understanding of

Linux commands

and system-level troubleshooting. Familiarity with

firewalls, IDS/IPS, and VPN concepts

. Exposure to

cloud platforms

(GCP / AWS). Experience with

ticketing tools (ServiceDesk), Desktop Central Endpoint (ManageEngine)

and

version control systems (Bitbucket)

. Awareness of

security practices

such as MFA, DLP, and password management. Strong communication, documentation, and teamwork skills.

Preferred Knowledge or Tools Exposure:

Network Security: Unifi (USG), Airtel / Connect / Jio broadband


Security Tools: Burp Suite, Teramind, Prey Inc


Cloud Platforms: AWS, GCP


Admin Tools: ManageEngine, 1Password, Bitbucket


Collaboration: G Suite (Google Workspace), SharePoint, Whale, Zoom


Tracking & Ticketing: Jira, Service Desk