Job Description

About the Role
A System Administrator/Engineer is responsible for the day-to-day operations, maintenance, and troubleshooting of IT systems and infrastructure.
We offer a variety of tasks in expanding and improving our solution, from deployment to end-user support and management of operational challenges.
As part of a strong team, you will contribute to Hapag-Lloyd's critical core systems and make a real difference.
Key Responsibilities & Tasks
Windows & System Administration

• Manage, maintain, and optimize Windows client environments (10 & 11).
• Perform patch management, configuration, and security hardening of systems.
• Troubleshoot complex OS-level issues, performance bottlenecks, and service failures.

Asset & Inventory Management

• Maintain accurate and up-to-date IT asset inventory records (procurement, assignment, movement, retirement).
• Utilize Excel-based tools and macros for tracking and reporting asset movement.
• Implement and manage RFID device systems, including setup, monitoring, and integration with asset tracking software.

Technical Support & Issue Resolution

• Provide first and second-level support for hardware, software, network, and system-related issues.
• Diagnose and resolve desktop, laptop, printer, and mobile device problems.
• Manage support tickets using ITSM tools (Jira, ServiceNow), ensuring SLA compliance.
• Deliver both remote and on-site support depending on issue criticality.

Reporting & Documentation

• Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure tools.
• Create and maintain SOPs, system diagrams, and asset logs.
• Track SLA metrics and follow ITIL processes for IT service delivery.

User Onboarding & Offboarding

• Coordinate with HR and teams to deliver smooth IT onboarding.
• Conduct IT induction/training for new users on systems and IT policies.
• Collect and deprovision IT assets, disable accounts, and revoke access during offboarding.

Preventive Maintenance & Monitoring

• Perform regular system health checks (AV, conferencing devices, server room).
• Identify recurring issues and recommend proactive improvements.
• Monitor user hardware/software lifecycle and suggest upgrades/replacements.

Compliance & Policy Enforcement

• Educate users on IT policies, security practices, and data handling.
• Support audits with logs and configuration details.
• Ensure endpoint security compliance and report deviations.

Behaviours & Approach

• Empathetic and patient when assisting users with technical issues.
• Communicates solutions in clear, simple terms.
• Prioritizes user satisfaction with quick and effective resolutions.
• Keeps users informed on ticket progress and follows up until closure.
• Documents all interactions in ticketing systems for transparency.
• Educates users on best practices and shares FAQs/self-help guides.
• Takes ownership of tickets from initiation to closure.
• Investigates root causes and recommends preventive measures.
• Learns from recurring issues to improve service delivery.

Work Experience

• Hands-on experience in Windows system administration and IT operations for endpoint computing.
• Strong knowledge of PowerShell scripting, batch files, and Excel macros.
• Proven expertise with Azure Active Directory, Intune, and MDM/Compliance management.
• Experience with Windows automation and scheduled tasks.
• Hands-on with RFID devices and management consoles (Zebra, Impinj, etc.).
• Proficiency in IT asset lifecycle management and inventory systems.
• Solid understanding of AD, Group Policies, DNS, DHCP, and user access controls.

Education & Qualifications

• Bachelor's or Master's in Computer Science, Engineering, or related field.
• Microsoft Certified: Azure Administrator Associate / Microsoft System Administrator certification.
• ITIL Foundation (Preferred).
• Knowledge of RFID inventory platforms or custom integrations.
• Basic knowledge of SQL / Power BI (desirable).
• English language - expert proficiency (additional languages beneficial).

What We Offer

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Employees' Deposit Linked Insurance Scheme (EDLI)
• Learning & Development through HL Academy
• Flexible Work from Home
• Leave Travel Allowance
• Variable performance bonus
• Recreation facilities
• Privilege, Casual, and Sick leaves

Skills Required