We are looking for a motivated and detail-oriented
IT Technical Support Engineer
to join our team. The ideal candidate should have a good understanding of computer hardware, Windows operating systems, networking basics, and IT troubleshooting. The role involves providing onsite and remote technical support to clients, maintaining IT infrastructure, and assisting with system implementation and maintenance.
Key Responsibilities
Provide
desktop and laptop support
-- installation, configuration, and troubleshooting of Windows OS and software.
Manage
printers, scanners, antivirus, and email configurations
.
Handle
network troubleshooting
-- LAN, Wi-Fi, IP configuration, and connectivity issues.
Perform
system and data backup operations
and ensure data integrity.
Assist in
installation and maintenance of servers, NAS, routers, and firewalls
,
VM, Linux.
Monitor and report system health and performance.
Log, track, and close support tickets in a timely manner.
Coordinate with vendors and senior engineers for issue resolution.
Support in implementation of IT security practices and DLP solutions.
Requirements
Diploma / Degree in IT, Computer Science, or related field.
Course or certification in
Networking, System Administration, or Cybersecurity
preferred.
Basic understanding of
Windows OS, MS Office 365, and Networking
.
Knowledge of
backup systems, NAS, firewalls, and remote tools
is an advantage.
Good communication and problem-solving skills.
Willingness to learn and handle both
onsite and remote support
.
Preferred Skills (Good to Have)
Experience with
Active Directory / Office 365 Admin
.
Understanding of
virtualization (VMware / Hyper-V)
.
Familiarity with
ticketing systems
and
remote monitoring tools
.
Awareness of
cybersecurity basics
and
best practices
.
What We Offer
Exposure to a wide range of IT environments and technologies.
Learning opportunities in
server management, networking, and cloud systems
.
Mentorship from senior IT professionals.
Friendly and growth-oriented work environment.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Commuter assistance
Internet reimbursement
Education: