Job Description

About the Company

T&I Global Ltd is a leading engineering-driven manufacturing and export organization headquartered in Kolkata, India, with major manufacturing facilities in Coimbatore. The company specializes in the design, manufacture, and export of advanced processing machinery and turnkey solutions for the tea, coconut, food, and industrial drying sectors. With a presence in 30+ countries, T&I Global is known for innovation, quality, automation, and sustainable engineering solutions that support global customers.

Job Summary

We are seeking a reliable and proactive

L1 IT Support Engineer

to provide first-level technical support across office and manufacturing environments. The role involves handling day-to-day IT issues, supporting end users, maintaining IT systems, and ensuring smooth functioning of hardware, software, and network infrastructure.

Key Responsibilities

Provide

Level 1 IT support

to employees for hardware, software, and network-related issues Troubleshoot and maintain

CCTV systems

, including camera access, connectivity, and recording issues Manage

Active Directory (AD)

tasks such as user creation, password resets, access permissions, and group management Assist with

DNS-related issues

and basic network troubleshooting Support and maintain

Windows Server environments

, including user access and system monitoring Configure and troubleshoot

VPN connections

to ensure secure remote access Provide support for

business software applications

, ERP systems, email, and productivity tools Diagnose and resolve

desktop, laptop, printer, and peripheral issues

Escalate unresolved issues to L2/L3 support teams with proper documentation Maintain IT documentation, asset records, and basic security best practices Ensure minimal downtime through timely response and effective troubleshooting

Required Skills & Qualifications

Experience or hands-on exposure in

L1 IT / Help Desk / Technical Support

Working knowledge of

Windows OS, Windows Server, Active Directory, and basic networking

Familiarity with

CCTV systems, VPNs, DNS, and software application support

Strong problem-solving and troubleshooting skills Good communication skills and ability to support non-technical users Ability to manage multiple tasks in a fast-paced manufacturing environment Basic understanding of IT security and access control best practices

Equal Opportunity Employer

T&I Global Ltd is an

Equal Opportunity Employer

.

We are committed to providing equal employment opportunities to all applicants and employees without discrimination based on gender, age, caste, religion, disability, marital status, sexual orientation, or any other status protected under applicable Indian laws.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Ability to commute/relocate:

Madukkarai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Do you have prior experience in L1 IT Support / Help Desk / Technical Support?
Work Location: In person