Job Description

Job Summary

We are hiring a sharp, highly motivated

Junior IT & Systems Technician

to be the backbone of our creative studio's technology. This hands-on, entry-level role is ideal for a

fresher

passionate about hardware, troubleshooting, and learning modern IT practices, including the use of

AI for efficiency

. You will be directly responsible for system performance, network stability, and managing our custom-built workstations.

Nature of Work and Core Responsibilities

The work is hands-on, covering both hardware maintenance and software support.

Hardware and System Management:

Computer Assembly:

Procure components and build new desktop computers

from scratch for new hires and hardware upgrades, ensuring cost-efficiency and optimal performance for creative software.

Maintenance & Repair:

Diagnose and repair hardware malfunctions (e.g., replacing RAM, fixing storage issues, swapping components).

Inventory:

Maintain an accurate inventory of all IT assets, including computers, monitors, peripherals, and software licenses.

Printer/Peripheral Support:

Manage and troubleshoot all office equipment such as printers, scanners, and webcams.

Software and Network Support:

Helpdesk / First-Level Support:

Provide prompt technical support to staff regarding operating system issues (Windows/Mac), software installation, and general user queries.

System Setup:

Install, configure, and update operating systems and core application software (e.g., Microsoft Office, Adobe Suite, creative 3D tools).

Network & Internet:

Monitor the local area network (LAN) and Wi-Fi connectivity, ensuring reliable and fast internet access for the entire team. Troubleshoot basic router and modem issues.

Data Backup:

Assist in implementing and monitoring routine data backup procedures to protect critical studio data.

AI Tool Integration and Process Efficiency (The Future Focus)

AI for IT:

Explore and integrate accessible

AI tools

(like generative AI assistants) to automate routine IT tasks, improve documentation clarity, or quickly research complex technical issues.

Documentation:

Utilize AI tools to assist in generating clear, concise

Standard Operating Procedures (SOPs)

and troubleshooting guides for common staff problems.

Software and Technology to Know

The ideal candidate should have a foundation in both operating systems and basic IT infrastructure:

Operating Systems:

Strong working knowledge of

Windows

administration (installation, user accounts, security) and familiarity with

macOS

.

Software Suites:

Experience installing and troubleshooting common software packages like the

Microsoft Office Suite

or

Google Workspace

.

Security & Networking:

Basic understanding of

TCP/IP, Wi-Fi configuration,

and general

IT security practices

(antivirus, strong passwords).

Hardware Knowledge:

Expertise in PC component identification (CPU, GPU, Motherboard, RAM, SSD), and the step-by-step process of

assembling a computer from parts

.

Office Location :

Goregaon West Mumbai

Work Experience:

0 to 24 Months

Key Skillset and Qualifications

Key Skillset and Qualifications

Hard Skills (Technical Competencies):

Hardware Assembly & Troubleshooting:

Proven ability to physically assemble, upgrade, and repair desktop computers efficiently.

Command Line/Scripting:

Basic knowledge of command-line tools for diagnostics and simple automation (a plus, but not required).

Diagnostic Skills:

A systematic and logical approach to diagnosing both hardware failures and software bugs.

Soft Skills (Personal Attributes):

Patience and Service:

Excellent customer service mentality, crucial for supporting creative staff who may not be technically inclined.

Resourcefulness:

The ability to use online documentation, forums, and vendor support to find solutions to unfamiliar technical problems independently.

Clear Communication:

The capacity to explain complex technical issues in simple, non-technical language to end-users.

Documentation:

A habit of documenting troubleshooting steps, system configurations, and inventory accurately.

Salary:

Will be decided as per your expertise and skillset. We are looking for high-potential freshers eager to grow with us.

Job Types: Full-time, Permanent, Fresher, Internship, Freelance
Contract length: 12 months

Pay: ?7,000.00 - ?25,000.00 per month

Ability to commute/relocate:

Goregaon West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Will you be able to work on TIGHT Deadlines ? Are you from Mumbai or from Outside Mumbai Vicinity ? Are you looking for Full time job or Freelance only ? Are you falling into our mentioned category of 1 to 3 years experience ? or you are totally fresher ? Which software you are best at ? Are you aware about Camera, Computer Assembly also Networking ? Also do you know integration of AI ? Are you aware of media and studio culture and IT need of them ?
Work Location: In person