Job Description

The incumbent in this position as the company's Information Technology Specialist will be responsible for Office 365 and SharePoint administration; providing End-user support and training for hardware and software and collaborating with the IT Manager to ensure operational security, Maintenance and Governance.

Key Duties and Responsibilities

Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability and reliability

Administration, support and configuration of MS Office O365 for staff

Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)

Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content

Administer and support an enterprise-level Microsoft Exchange infrastructure

Troubleshoot Exchange related issues when alerted by monitoring software

Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc)

Providing end-user support for all PC based hardware, applications and services

New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.

Maintain and provide support for all IT infrastructure

Provide tier 1 and tier 2 support and troubleshooting

Troubleshoot OS, network and storage related issues

Responsible for logical and physical controls of the company's IT system by providing, on a quarterly basis, documented assurance that access to computer resources (data, equipment and facilities) is reasonable and restricted to authorized individuals

Perform software upgrades and patches (bios, firmware upgrades, etc.)

Troubleshoot various Office 365 issues including connectivity and mobility

Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings

Qualifications

Experience administering O365, Exchange, Azure Active Directory and SharePoint environment

Help desk experience and ability to provide technical and end-user support

General knowledge of networking - IP, DNS, SMTP

5 years of IT experience

Job Type: Full-time

Pay: ₹9,799.28 - ₹45,134.19 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Experience:

IT support: 5 years (Preferred)
Work Location: In person