Job Description

:

IT Support Specialist

Mon-Fri

(6:30AM-3:30PM)

International Client

facing Role Must have

fluent english speaking

skills

Job location:

H Block, Sector 63, Noida
Salary Range:

INR 55k-75k

Minimum Experience 6 years

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will be an expert in managing

Google Workspace

,

Shopify

, and

LastPass administration

(including policy enforcement), with advanced skills in

data sharing and access management

. The role requires creating

Standard Operating Procedures (SOPs)

for IT processes, establishing a process to

record shared access

, and leveraging experience with

Amazon seller account management

,

Twilio

,

3CX

,

Lark

, and

APIs

for data fetching and reporting.

Fluent English

is a must to ensure effective communication and documentation.

Key Responsibilities

Manage and support

Google Workspace

, including user accounts, email configuration, and collaboration tools. Oversee

Shopify management

, handling store setup, product management, and troubleshooting issues. Administer

LastPass

, ensuring secure user onboarding, policy compliance, and adherence to security best practices. Design and implement

advanced data sharing and access management

protocols to maintain secure and efficient data workflows. Develop and maintain

SOPs

for all IT-related processes to ensure consistency and operational efficiency. Create and manage a process to

record shared access

across systems and applications for accountability and security. Manage

Amazon seller accounts

, including product listings, order fulfillment, and customer support. Utilize

Twilio

,

3CX

, and

Lark

to support communication and collaboration needs. Leverage

APIs

to fetch data from various portals and generate detailed reports for analysis and decision-making. Provide technical support to end-users, resolving hardware, software, and network issues efficiently. Communicate clearly with team members and stakeholders in

fluent English

, ensuring accurate documentation and reporting.
Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 6 years of experience in IT support, with hands-on expertise in the specified tools and platforms. Proven expertise in

Google Workspace administration

(user management, email, and collaboration tools). Proficiency in

Shopify management

(store setup, product management, and troubleshooting). Experience in

LastPass administration

, including user onboarding, policy enforcement, and security practices. Strong knowledge of

data sharing and access management

principles and implementation. Demonstrated ability to create and maintain

SOPs

for IT processes. Practical experience with

Amazon seller account management

(listings, fulfillment, and customer service). Familiarity with

Twilio

,

3CX

,

Lark

, and

APIs

for data retrieval and reporting. Excellent troubleshooting and problem-solving skills. Exceptional communication skills in

fluent English

.
Additional Requirements / Preferences

Certifications in Google Workspace, Shopify, or related areas are highly desirable. Ability to work independently and juggle multiple tasks effectively. Strong attention to detail and a commitment to delivering high-quality work. A customer service-oriented approach to technical support.
Job Types: Full-time, Permanent

Pay: ?55,000.00 - ?75,000.00 per month

Benefits:

Health insurance Provident Fund
Shift:

Morning shift
Work Days:

Monday to Friday
Application Question(s):

Did you read the JD till the end? Do you accept the salary range mentioned in the job post? How fluent are you in English speaking? Rate out of 10 Have you ever worked with Foreign client?
Experience:

IT support: 5 years (Required)
Work Location: In person