Job Description

Description & Requirements
The IT Support Specialist, Senior will provide technical expertise in supporting End Users hardware, software and AV requirements such as laptop hardware, general application support and execution of Audio Visual operations and support at Infor. He will act as the subject matter expert in performing problem resolution, proper routing and escalation of problems within the IT organization and in general a contribution to the successful use of Information Technology.
Basic Qualifictaion:

• Graduated in Information Technology/Computer Science
• 5-8 years of IT Support experience on Laptops, desktops, and AV equipment
• Good Knowledge and experience of Windows 10, Windows 11 and Mac OS.
• Installing & Supporting printers
• Seasoned and experienced of network architectures and data communication protocols including TCP/IP, DNS, DHCP.
• Excellent verbal and written communication skills (English)
• Strong problem solving and analytical skills
• Strong interpersonal skills, must be able to interact with personnel in multiple business roles
• Excellent customer service

Preferred Qualifications:

• Certifications: CompTIA A /N , Microsoft (MCSA/MCP), Apple ACSP, ITIL Foundation.
• Experience supporting hybrid (remote in-office) workforce environments.
• Knowledge of scripting (PowerShell, Bash, or Python) for automation.
• Familiarity with ITIL processes and asset management tools.
• Seasoned, Expert or Experienced to Windows Server, Office 365, Adobe, and general enterprise applications.

Essential Duties

• Lead the India operation team in performing hardware, software and AV end-user requirements i.e Install, configure, and maintain hardware and software systems according to company policy.
• Lead or Participate in projects within various functional areas of IT
• Use systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs
• Analyze and repair of software, hardware and/or business applications incidents
• Provide quality answers and follow-up to customer in a timely manner

About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
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Our Values
At Infor, we strive for an environment that is founded on a business philosophy called (TM) (PBM(TM)) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM(TM) prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
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Skills Required