Job Description

About the Role

We are seeking an experienced and resourceful

IT Support Professional

to join our growing team. This role is critical to ensuring smooth IT operations and providing effective & prompt support to our clients. The ideal candidate will have a strong background in diagnosing and resolving complex IT issues, managing client relationships with professionalism, and proactively ensuring system reliability and security.

Key Responsibilities

Install, configure, and maintain client computer systems, software, and network devices. Respond to IT support requests (onsite and remote) and ensure timely resolution. Diagnose, troubleshoot, and resolve hardware, software, and networking issues with minimal downtime. Provide guidance, training, and knowledge transfer to clients on proper system and application use. Ensure compliance with IT security protocols and best practices. Prepare accurate task reports, maintain logs, and track service requests in a structured manner. Recommend and implement IT solutions that align with client needs and business goals. Escalate critical issues as needed while ensuring prompt follow-up and closure.

Requirements

2+ years of proven experience

in IT support, helpdesk, or system administration roles (prior client-facing experience preferred). Strong knowledge of

Windows operating system environment

. Hands-on experience with

networking systems (LAN/WAN, firewalls, switches, VPNs)

. Familiarity with

cloud platforms (Google Workspace, or similar)

. Experience with

scripting/automation tools

(e.g. PowerShell, Batch Scripts). Strong troubleshooting and problem-solving skills with a proactive approach. Excellent communication skills with the ability to explain technical concepts clearly to non-technical users in English. Ability to work independently as well as part of a team in a high-paced environment.

Preferred Qualifications

Relevant certifications such as

CompTIA A+, Network+, Microsoft Certified, or CCNA

. Experience in supporting IT infrastructure for international clients. Prior experience in a

night-shift environment

will be an added advantage.

Location:

Tower T-9, Office No # 825, 8th Floor, Bramhacorp Business Park, Near F-Residences, Sainikwadi, Wadgaonsheri, Pune - 411 014

Working Days:

Monday to Friday

Shift Timings:

8:00 PM - 5:00 AM

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off Provident Fund
Work Location: In person