Job Description

We are seeking a skilled Desktop Support Engineer to provide technical assistance to our Mumbai-based team. You will be responsible for resolving hardware/software issues, maintaining IT infrastructure, and ensuring seamless operations for end-users in a fast-paced environment.

Key Responsibilities:

Troubleshoot and resolve desktop/laptop hardware, software (Windows/macOS), and network issues. Install, configure, and maintain IT equipment (printers, scanners, peripherals). Provide remote/onsite support for Mumbai office employees via ticketing system. Manage user accounts, permissions, and security protocols in Active Directory. Collaborate with network administrators for server maintenance and cybersecurity compliance. Document solutions and maintain IT asset inventory.

Mandatory Requirements:

Experience:

Fresher or 2+ years in desktop support or IT helpdesk roles.

Technical Skills:

OS: Windows 10/11, macOS, basic Linux Tools: Active Directory, Office 365, VPN, MDM Networking: TCP/IP, DNS, DHCP, Wi-Fi troubleshooting

Education:

Diploma/Degree in IT, Computer Science, or relevant certifications (CompTIA A+, Microsoft Certified Professional).

Location:

Mumbai-based (ready for on-site work).

Preferred Qualifications:

Experience with ITSM tools (ServiceNow, Jira). Knowledge of scripting (PowerShell/Bash). Familiarity with cloud platforms (Azure, AWS).
Job Types: Full-time, Permanent, Contractual / Temporary
Contract length: 1 week

Pay: ?250,000.00 - ?350,000.00 per year

Benefits:

Health insurance
Shift:

Day shift
Work Days:

Monday to Friday
Application Question(s):

How many years of desktop support experience do you have? Are you comfortable working onsite in Mumbai? Are you interested in temporary IT support roles (Backup or On-Call)?
Education:

Diploma (Required)
Experience:

Desktop support: 1 year (Required) Active Directory: 1 year (Required) Windows: 1 year (Required) Computer hardware: 1 year (Required)
Location:

Mumbai, Maharashtra (Required)
Work Location: In person