Job Description

Job Summary:

We are seeking a

skilled and experienced IT Support Engineer

for our India branch to support our UAE operations. The ideal candidate will have hands-on expertise in IT systems, CCTV, and security systems, with proven capability in remote troubleshooting and AMC support. Preference will be given to candidates with

previous GCC experience

and exposure to

approval-related documentation

.

Key Responsibilities:

Provide

remote IT support

for AMC clients and internal teams, ensuring timely resolution of issues. Support and troubleshoot

CCTV systems, IT networks, access control, and related security systems

. Assist field teams with

remote configuration, diagnostics, and system health checks

. Handle

documentation related to regulatory approvals

(SIRA, ADMCC, or equivalent), ensuring compliance with standards. Coordinate with UAE-based teams for project requirements and system configurations. Maintain records of incidents, solutions provided, and client communications. Provide pre-configuration support for IT/network/security devices to minimize site downtime. Assist in IT asset management and AMC contract compliance tracking

Qualifications & Skills:

Diploma/Degree in

Computer Science, IT, Electronics, or related field

.

3-5 years

of relevant experience in IT support, preferably with exposure to GCC projects. Strong knowledge of

CCTV, access control, IT networks, firewalls, and security systems

. Familiarity with

remote support tools, IT AMC workflows, and documentation

. Ability to handle

approval/compliance documentation

for authorities (added advantage). Excellent troubleshooting, communication, and coordination skills. Flexible, proactive, and able to work independently.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Experience:

IT support: 5 years (Required)
Language:

English (Required) Hindi (Required)
Work Location: In person