Job Description

About Stolt-Nielsen Digital Innovation Centre
Were a family-founded company with a global reputation for excellence in bulk-liquid and chemical logistics, transportation, and storage and a passion for innovation that drives the world forward. From enabling smarter, safer, and more sustainable supply chains to advancing high-technology aquaculture, were constantly reimagining whats possible. Our spirit of entrepreneurship and continuous adaptation keeps us at the forefront of every industry we serve.
Across our businesses, we deliver world-class reliability, flexibility, and expertise ensuring that complex operations run seamlessly.
We recognise the rich potential of Indias talent pool, which is why we have set up the Stolt-Nielsen Digital Innovation Centre in Hyderabad, purpose-built to be the global hub for product development and operations (DevOps) for all our businesses and corporate functions.
At the Stolt-Nielsen Digital Innovation Centre, were leading the digital evolution of our global businesses creating smart, high-quality digital solutions that empower our customers and colleagues alike.

About the Role:
Were looking for an IT Infra Specialist who will serve as the first point of contact for technical support, ensuring smooth daily operations of laptops, network equipment, and local IT infrastructure.
In this hands-on role, youll be responsible for maintaining and supporting Windows and macOS devices, managing local network hardware (switches, access points), and assisting with software deployment, user onboarding, and general IT troubleshooting.
Youll play a vital role in ensuring that employees have a secure, reliable, and productive IT environment.
What Youll Do:

• Provide end-user support for hardware and software issues on Windows laptops, MacBooks, mobile devices, and peripherals.
• Install, configure, and maintain software and operating systems, ensuring compliance with company standards and security policies.
• Manage user accounts, permissions, and devices via Microsoft 365, Azure AD, and endpoint management tools (e.g., Intune).
• Set up and troubleshoot network devices such as switches, access points, printers, and conference room equipment.
• Perform routine maintenance on local IT infrastructure, including patching, updates, and hardware replacements.
• Monitor and escalate network or infrastructure incidents as needed to global IT or third-party vendors.
• Assist with onboarding and offboarding employees preparing laptops, accounts, and access according to procedures.
• Document configurations, incidents, and resolutions in the IT service management system.
• Support local IT projects (hardware refreshes, Wi-Fi upgrades, software rollouts, etc.).
• Maintain a strong security posture by applying IT policies and ensuring device compliance.

What Youll Bring:

• Hands-on experience in IT support or infrastructure operations, ideally in a corporate or enterprise environment.
• Strong understanding of Windows 11 and macOS administration and troubleshooting.
• Working knowledge of network fundamentals VLANs, IP configuration, DHCP/DNS, Wi-Fi troubleshooting, and switch/AP management.
• Familiarity with Microsoft 365, Azure Active Directory, Intune and endpoint management tools.
• Support mobile devices.
• Basic understanding of ticketing systems (e.g., ServiceNow/ Jira/ Fresh service or similar) and ITIL-based workflows. - ITSM
• Excellent troubleshooting, communication, and customer service skills.
• Proactive mindset with a strong sense of ownership and attention to detail.
• Should have supported 100+ users in the past.
• Certification: Microsoft 365 Certificated: Endpoint Administrator Associate, ITILv4 Foundation
• Experience with MDM tools is required, specifically
• Apple Device Management (Apple BS Manager)
• Patching solutions like Microsoft WSUS, Patch My PC, SolarWinds.

Must Have Skills:

• Laptop setup and support (Windows and Mac)
• Software installation, updates, and license management
• Network device management (switches, access points, cabling)
• Printer and peripheral troubleshooting
• Microsoft 365 / Azure AD user management
• Incident and problem management via ITSM tools
• Exceptional Communication and Documentation
• Customer-Focused Service Mindset
• Commitment to Accuracy
• Proficiency in Device/Asset Management
• Meticulous and Thorough Work Ethic
• IT Security awareness
• ITILv4 Foundation

Nice to have Skills:

• Experience with Intune / Autopilot for device provisioning
• Knowledge of VPN, firewalls, and endpoint security tools
• Experience supporting hybrid work environments (remote and on-site)
• Familiarity with VoIP / Teams Rooms or conference setups

Skills Required