Job Description

ShyftLabs is looking for an entry level IT Support Specialist, who will take ownership of IT asset management, device configuration and deployment, and user support. Successful candidates will have excellent communication skills, attention to detail, and ability to prioritize competing requirements. You will join a rapidly growing startup, gaining practical experience and developing your skills, while enabling the organization to continue to scale. Position Overview: Onboarding and off-boarding users, including accounts provisioning and hardware procurement, while streamlining the processes along the way In-person and remote user support, while creating documentation when helpful A/V and network hardware troubleshooting Improving mobile device management at Anthropic and configuring changes in our MDM platform as needed Writing concise user guides Configuring and troubleshooting networking, A/V, and security hardware: APs, switches, firewalls, mics, cameras, alarms. Provide desk-side and remote user support and troubleshooting Respond to support and request tickets in a timely manner Basic Qualifications: Have strong documentation skills Have experience or interest in cybersecurity or physical security controls Have experience with Mobile Device Management (MDM) Have experience using Jira Service Management Have scripting experience (PowerShell, Python, etc.) Have exposure to cloud environments (AWS, Azure, and/or GCP) Have experience building or maintaining local networks ShyftLabs is an equal-opportunity employer committed to creating a safe, diverse and inclusive environment. We encourage qualified applicants of all backgrounds including ethnicity, religion, disability status, gender identity, sexual orientation, family status, age, nationality, and education levels to apply. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

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