Job Description

Company Description*
About 2nd Watch*
As a cloud native company, 2nd Watch has walked alongside our clients for over a decade helping them migrate to the cloud, accelerate application development, and deliver on their companyaEUR(TM)s strategic goals through the blend of technology and innovation that is at our core. Our services deliver cloud native capabilities through strategic consulting, modernization services, and specialized technology practices focused on maximizing the value of public cloud through:

• Business Transformation
• Cloud Advisory
• Datacenter Migration & Application Modernization
• Optimization
• Data Engineering
• Compliance, Security & Business Continuity
• DevOps
• Managed Cloud services

With a client NPS of 85, our approach has been successful for some of the worldaEUR(TM)s leading brands and is tested, trusted, and proven to accelerate your cloud adoption.
2nd Watch is an AWS Partner Network (APN) Premier Consulting Partner, a Microsoft Azure Gold Partner, and a Google Cloud Platform Partner. The venture-backed company is headquartered in Seattle, Washington. To learn more about 2nd Watch, visit www.2ndwatch.com or call 888-317-7920.*
Why 2nd Watch*
2nd Watch is in growth mode, and we are looking for like-minded, focused team members to join us! We are looking for the most technically forward-thinking, cloud-passionate employees in the world, and strive daily to align our core values with those that we hire - Elevating Each Other, Being Outcome Driven, Winning as a Team, Being Bold, Trusting Each Other, and Having FUN! - these are all key elements to who we hire.
2nd Watch has a unique company culture and working environment that live and breathe success and promote pushing the envelope every day in your respective role at the company. This is what drives our teams - a perpetual thirst for knowledge, and a desire to work with the best people and take on big challenges together. Getting our attention takes creativity, integrity, a desire to improve yourself and your co-workers each day, and a track record of caring about who you are affecting, both positively and negatively, while you are getting the right stuff done.
We offer roles ranging from all levels in our Sales, Managed Cloud Services, Cloud Enablement, DevOps, Product Development teams and beyond. We are looking for superstars to help raise the bar, setting industry-level standards around project management and delivery of AWS, Azure, and Google Cloud services.*
Position Description*

• Taking individual responsibility for resolving internal company issues reported from multiple sources including trouble tickets, phone calls and automated alerts.
• Managing daily operation of a wide variety of systems including Windows and Mac systems, mobile devices, networking equipment and application support.
• Resolving critical system issues on a 24a--7 basis, including notification, coordination and dispatch of individuals from various functional groups within the organization.
• Working closely with internal company employees to ensure the success of daily operations.
• Initiating new projects and responsibilities and helping to plan for the future of the 2nd Watch.
• Understanding of Endpoint Security, Endpoint Management, Imaging and deployment tools, patch management, application rollouts and processes.
• Define procedures to maintain security and protect systems from unauthorized use.
• Managing and Administering server backup systems and methodologies.

Required Skills

• Independent problem-solving, self-directed.
• Capable of working autonomously but know when to bring in the team to help out.
• Self-starter focused on business problem resolution and customer satisfaction.
• Ability to comfortably communicate with both highly technical and non-technical people.
• Strong interpersonal and communication skills; capable of following and composing process and procedure documentation, capable of understanding complex network and system designs, training users in complex topics, making presentations to an internal audience, and interacting positively with upper management.
• Proficient in most aspects of operating system administration; for example, installation and configuration of various forms of Windows and Mac operating systems, mail systems, printer systems, fundamentals of security, third-party software.
• Strong windows server management and working experience around networking/distributed computing environment concepts; ability to configure DHCP, DNS, Windows host networking and local and network based user and group accounts and permissions; understands routing concepts.
• Solid working knowledge of corporate email infrastructure, Outlook & Office.
• Solid working knowledge of Server, Laptops, Desktops, and mobile device hardware.
• Process driven with strong documentation skills.
• Ability and motivation to learn new technologies quickly and with minimal support and guidance.

Qualifications*
Desirable Skills*

• Linux proficiency
• Basic scripting (ex: PowerShell, Python)
• Cloud experience (AWS or Azure a plus)
• Security Certifications a plus (Security+, ISC2, ISACA)
• Administration of the following toolsets
• Slack, Zoom, Lucid, Azure Portal, Azure-AD, MDM/MFA/Intune, Confluence, SharePoint

• Deep understanding of RBAC and Least Priveleged User
• Solving problems with automation

Background:

• A minimum 5 years of Desktop support/System Administration
• BacheloraEUR(TM)s/MasteraEUR(TM)s degree in Computer Science or its equivalent
• Experience in consulting field is highly desirable

Additional Information2nd Watch is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. 2nd Watch does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.Job Type: Full-time