Job Description

Job Summary

The IT Support Specialist is responsible for providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. This role supports internal staff and/or clients by resolving IT-related problems efficiently and maintaining systems, networks, and devices.

Key Responsibilities

Provide first- and second-level technical support (remote and on-site) Troubleshoot hardware, software, network, printer, and connectivity issues Install, configure, and maintain desktops, laptops, servers, and IT equipment Support operating systems (Windows, macOS, Linux) and common applications Manage user accounts, email systems, and access permissions Monitor system performance and ensure data backup and security compliance Escalate unresolved issues to vendors or higher-level technical teams Maintain IT inventory, documentation, and support tickets Perform routine system updates, patches, and antivirus checks Provide basic IT training and guidance to users Support cloud services, VPN, routers, switches, and firewalls (if applicable)
Required Skills & Qualifications

Diploma / Degree in Information Technology, Computer Science, or related field Proven experience in IT support, helpdesk, or technical support roles Strong knowledge of computer hardware, software, and networking Familiarity with Microsoft 365, Active Directory, and email systems Basic understanding of LAN/WAN, TCP/IP, Wi-Fi, and network security Good problem-solving and communication skills Ability to work independently and under pressure Willingness to work after office hours or on-call when required
Preferred Skills (Added Advantage)

Experience with cloud platforms (AWS, Azure, Google Cloud) Knowledge of virtualization (VMware, Hyper-V) IT certifications (CompTIA A+, Network+, Microsoft, Cisco) Experience supporting POS systems, CCTV, or IP phones
Working Conditions

On-call / standby support during weekends or after office hours (if required) Location: Office-based / On-site / (depending on project needs)
Job Type: Full-time

Pay: ?30,783.23 - ?55,675.71 per month

Benefits:

Paid sick time Paid time off Provident Fund
Work Location: In person