Job Description

Description & Requirements
As an IT Technical Support Specialist, you will support end-users with laptop hardware, application troubleshooting, and audio-visual (AV) operations at Infor. Your role involves supporting in-person and virtual events, coordinating projects, and providing technical assistance via telephone, email, and direct interaction. You will also contribute to the efficient use of Information Technology across the organization.
Basic Qualifications:
Bachelor's degree or diploma in Electronics, Computer Science, or related fields (B.Sc, BCA, B.Tech, Diploma in AV/Electronics).
Permanent/Native address : Bengaluru/Karnataka
Working from Office all 5 days
Age : within 30 years.
3-4 years of experience in IT support.
Proficient in Windows 11, Linux (Ubuntu), and macOS.
Expertise in laptop hardware troubleshooting.
Hands-on experience with Active Directory, Office 365, cloud technologies, and virtualization.
Familiarity with Windows Server 2016/2019/2022 and general applications like MS Office, Adobe, and VPN.
Experience in installing and supporting printers.
Strong understanding of network architectures and protocols, including TCP/IP, DNS, and DHCP.
Proficiency with IT ticketing tools.
Scripting knowledge (PowerShell/Python) is a plus.
Excellent verbal and written communication skills in English.
Strong analytical and interpersonal skills.
A customer-centric approach to problem-solving.
Responsibilities:

• Install, configure, and maintain hardware and software systems in alignment with company policies.
• Provide technical support for laptops, printers, and audio-video equipment.
• Support internal and SaaS-based applications and platforms.
• Troubleshoot and resolve issues in collaboration with hardware vendors.
• Maintain and troubleshoot AV equipment for meetings and events.
• Assist with the setup of microphones, audio systems, and video conferencing for high-profile meetings.
• Operate AV equipment during meetings and events, ensuring seamless execution.
• Provide technical guidance on AV best practices, including teleconferencing and presentations.
• Work closely with IT, Facilities, and Executive teams to support events.
• Manage third-party vendors and suppliers as needed.

About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called (TM) (PBM(TM)) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM(TM) prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
At Infor we value your privacy that's why we created a policy that you can read .