Job Description

Providing technical assistance to users, troubleshooting hardware and software issues, and maintaining computer systems. This can include installing and configuring hardware and software, resolving user issues, and ensuring the smooth operation of IT infrastructure.

Key Responsibilities:

Troubleshooting:

Diagnosing and resolving hardware, software, and network problems for users.

Installation and Configuration:

Setting up new computer systems, software, and peripherals, and ensuring they are properly configured.

User Support:

Providing technical assistance to users via phone, email, or in person, including answering questions and guiding them through problem-solving steps.

System Maintenance:

Monitoring system performance, performing regular maintenance tasks, and ensuring the security and stability of IT systems.

Documentation:

Creating and maintaining documentation for IT procedures, troubleshooting steps, and user guides.

Hardware and Software Management:

Managing hardware and software inventory, ensuring proper licensing, and coordinating repairs or replacements as needed.

Training:

Training users on new software or hardware and providing ongoing support to ensure they can effectively utilize IT resources.

Skills and Qualifications:

Technical Proficiency:

Strong understanding of computer hardware, software, networks, and operating systems.

Problem-Solving:

Ability to analyze technical issues, identify root causes, and develop effective solutions.

Communication Skills:

Excellent written and verbal communication skills to effectively interact with users and other IT professionals.

Customer Service:

Ability to provide helpful and patient support to users, even those with limited technical knowledge.

Organization and Time Management:

Ability to prioritize tasks, manage multiple support requests, and meet deadlines.

Adaptability:

Ability to learn new technologies and adapt to changing IT environments.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Work Location: In person

Application Deadline: 30/07/2025
Expected Start Date: 04/08/2025